bit.whisperer.
CompTIA A+ Certified Technician
In-Person House Calls for Tech Support.
Diagnosed on-site, no drop-off required.
Services start at $25 for initial diagnosis, with $40 added for each additional hour.
Give me a call at (248) 382-8564 or schedule an appointment below.
Meet your technician
Logan
I have multiple years of on-site computer repair and deployment. I have contracted at organizations such as The Ford Motor Company, University of Michigan Medicine and School of Dentistry. I also hold a CompTIA A+ certification which encompasses extensive hardware and software troubleshooting with Windows, Mac and Linux devices.
What I fix
Common visits.
Six of the most frequent reasons people book a visit.
- 01Slow or crashing computer
I can diagnose what is actually wrong with a device, be it a failing hard drive, computer not starting up, etc. I will then fix it on the spot whenever possible.
- 02Virus & malware removal
I can provide malware and in some cases ransomware removal, and explain to you how it got in using non tech-jargon English, so you know what to do next time you encounter something similar.
- 03Home network & Wi-Fi setup
I can set up Internet Service Provider provided equipment for you. I can also advise you on if you need to set up an additional Wi-Fi system like a mesh Wi-Fi network depending on your living situation. If you do order your own equipment, we will order and bill the equipment to you using the shopping service of your choice.
- 04Data backup & recovery
I can do basic data recovery such as a drive that got accidentally wiped and needs data recovered off of it, and if I can't recover the data, I will direct you to a trusted data recovery technician that can.
- 05New device setup
I can set up brand new smartphones, tablets, televisions, smart speakers, etc. I can also migrate data off an old device to a new one.
- 06Patient, one-on-one tech help
I don't rush through our visits and give you a tech-jargon version of what happened like other technicians do. I will sit with you every step of the way, and make sure you understand what happened and what it took to fix it.
Why it matters
A calmer way to deal with a broken computer.
- 01
Formally certified IT support, with hands-on background in multiple enterprise environments. This is not your run-of-the-mill hobbyist with a toolkit.
- 02
I don't run a call center or maintain a large ticket queue. You will talk to the technician who is actually fixing your machine, from booking to follow-up.
- 03
Every visit ends with a non tech-jargon answer for what happened and how to avoid the issue next time. Not just a bill and a half-hearted answer.
Frequently Asked Questions:
01Do you come to me, or do I have to drop off my computer?+
Visits are in-home. I come to you, diagnose on-site, and in most cases fix the problem in that same visit. No need to ship your machine off and wait weeks.
02What kind of devices do you work on?+
Windows and Mac laptops and desktops, home networks and Wi-Fi, printers, smartphones, etc.
03What Areas do you Serve?+
I am currently serving the Southeast Michigan area and it's adjacent counties (Washtenaw County, etc)
04How Long/How Much is a Bit Whispering/Repair session?+
My sessions typically last for one hour, which start at $25 for the initial hour, and then it is $40 for each additional hour.
05Do you take payment on-site?+
Yes, I can take cards through Square, but I can also accept cash payment.
06Can I see your CompTIA A+ Credential?+
Yes, you can view my verified badge here: View on Credly
Ready when you are